General Ad-Hoc Support Service

General Ad-Hoc Support Service

Perfect for Ongoing Technical Support For You or Your Staff

Service Scope

Our Ad-Hoc Support Service is set up as a one-size-fits-all businesses. You are welcome to use what you want, when you want. We can offer:

• Management of Microsoft 365 or Google Workspace
Asperger Media can manage your existing Microsoft 365 or Google Workspace instance. This can include making modifications, adding or removing email users, tracking down an issue with an email, buying additional licenses or auditing existing licenses to ensure you're paying the correct amount. Email migrations are not included in this service. Migrations require a vaid Information Technology Consultancy Service contract to be signed.

• Support for Windows, macOS, iPhones, iPads, etc.
Asperger Media has a wide range of experience with many different types of operating system and product. We can support you through just about any issue you have with your computers' operating system. This can include things like printers, wifi, internet, etc.

• IP Telephony Management
Asperger Media has strong experience with IP Telephony - we even use IP Phones ourselves.

How It Works

Step 1: Get Referred or Approach Us Directly

Asperger Media Pty Ltd works by referral, as well as by new clients contacting us directly. Where we get referred work, we generally do a phone call or meeting with the referring agency and then get in touch with you.

If you're referring work to us, we ask that you contact us in advance, so that when your client phones us, we are prepared.

General Timeframe: Up to 1 Week

Step 2: Initial Scoping Consultation

Once we have our details from the referring agency, where applicable, we will organise a free initial consultation with you, or a representative from your company. This consultation is to set out a scope of works that need to be completed, organise a contact person within your business who will handle our communications and issues, if we have any, and to establish if Asperger Media Pty Ltd are a good fit for you and your business.

Consultation Length: Up to 1 Hour

Step 3: Our Preperations

After your free initial consultation, Asperger Media Pty Ltd will commence the process of setting up our contracts and organising time to work on your case. This is the step we commence from if you're an existing client and require more work, as well.

General Timeframe: Up to 1 Week

Step 4: Contract Signing

When we've finalised your contract, and any proposals that might be required, we will email your contract and proposal to you to sign. You may choose to sign this contract electronically (preferred), or you can print it, sign it, scan it and send it back to us. We will then co-sign the contract, and send you the fully signed contract. Work can now begin.

General Timeframe: Up to 3 Days

Step 5: Work Commences

After the contracts are signed, we're ready to begin working on your work. We may require contact with you throughout this process.

General Timeframe: Varies depending on complexity, and our workload

Service Pricing

Affordable, Expert Information Technology Assistance - On Call for you. Imagine that!

$132.00 per hour, within standard business hours
Regular business hours are 9am to 5pm, Monday to Friday, Sydney time.

$184.80 per hour, outside standard business hours
Rate charged for any work outside of regular business hours, at a 40% surcharge. Includes weekends and public holidays.

Billed in 15 minute blocks, min charge $33.00/15 mins or $46.20/15 mins if outside business hours.
Our billable blocks are broken down as follows:

Disbursements and Travel Charges may be billed to you at cost, as required, throughout the project..
Disbursements, by way of example, may include:

You will only pay for the time we spend, and the disbursements required, while we are working on your job.
Asperger Media bills on a time-based period, when we complete work for you. If we don't work for you, or on your project, we will not bill you.
We do not, and will not, charge you for initial consultations.